Charter for the Bereaved

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Watford Borough Council is a member of The Institute of Cemetery & Crematorium Management and has adopted the Charter for the Bereaved which ensures continued review and improvement of our bereavement services. The charter is intended to provide our users with information and assistance regarding decisions that may need to be made when arranging a funeral.  It defines the rights of all individuals who experience bereavement as well as setting standards for us as a cemetery.

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In order to become a member of the Charter for the Bereaved, a burial and/or cremation authority or company must show that it is able to satisfy basic Charter rights connected with funerals. The Charter also contains objectives and targets that help authorities to set priorities for future development and improvement.

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We complete an annual service improvement process where we are required to asses ourselves against key service features.  Based on any improvements made we are able to progress through a points system and can be accredited as bronze, silver or gold standard.

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Due to extensive recent improvements, Watford Borough Council Cemeteries Team are proud to say we have reached gold standard.

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Members of the public can be assured that an authority or company that has adopted the Charter is committed to providing excellent service designed to meet their needs.

A full copy of the charter is available for inspection at the cemeteries office at North Watford Cemetery. Or you can read the charter online at the Institute of Cemetery & Crematorium Management website

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